How can I book an appointment?

Please call our secretary on 07534 771264 / 01689 490119 or email your request for an appointment to and this will be confirmed within one working day. Alternatively you can call any of our clinics direct to make an appointment (please find full details on our contact page).


How can I check my appointment date and time?

You can ring our secretary to check your appointment details; if you are not able to reach us and need the information urgently, please do call the hospital outpatient department where your appointment has been scheduled.  Alternatively, please email our secretary with your query.


What if I am unable attend my appointment?

If you are unable to attend your appointment you can ring our secretary or call the Hospital Outpatient Department directly. Please ensure to give at least 24 hours notice. Unfortunately, Should you cancel your appointment with less than 24 hours’ notice, a cancellation charge of up to 50% of the new or follow-up appointment fee may be charged.  If you do not arrive for your appointment without prior notice you will be billed at 100% of the consultation fee.

Please refer to our “Financial Information” page for more information on this and to view our legal fee letter agreement.


What happens at my first visit?

Your initial consultation will consist of a review of your medical history, clinical assessment, an evaluation of your facial characteristics and a discussion of your expectations and concerns.  In some patients the use of photographic morphing is used to give a visual representation of the realistic results of the proposed cosmetic surgery.

The nature of any proposed treatment will be explained in detail including the procedure itself, recovery time and anticipated result along with any potential risks of the operation. For more detailed information please refer to the relevant surgical procedure page.


How is my surgery planned if I decide to go ahead?

After your initial consultations and discussions, you will be advised regarding the various options available to you. If surgery is advised, we can then book a convenient date for you. Usually, a pre-operative assessment is required and carried out by the hospital 2-5 days before your admission.


What will happen on the day of my surgery?

On the day you will be admitted one hour before your planned surgery, this will enable you to be seen by the Consultant Anaesthetist who will carry out your anaesthesia. You will also be seen by your surgeon, who will discuss any last minute questions that you may have. Please feel free to make a note of these questions beforehand so these can be discussed. 


What happens after the surgery?

Before you leave the hospital you will be given instructions regarding your recommended aftercare. We strongly urge that you to follow these instructions.  Should you have any queries, please do not hesitate to ask the hospital staff before your discharge or contact our Medical Secretary on 07453 881588 or our Practice Manager on 07534 771264.  If you need further information out of hours, then please contact he hospital where you were treated.  In a medical emergency please call 999 or attend your local accident and emergency department.


How much time will I need off work?

This will be discussed at your consultation prior to surgery as every procedure recovery time can vary.  Information can also be found on this website under the surgical procedure pages.


What should I bring into hospital with me?

Please bring with you any medication you are currently taking, including any inhalers. Please also bring your nightwear, daywear, dressing gown, toiletries, slippers (books and magazines and a pen if desired). Please ensure not to bring any valuables with you.


Can I be treated if I live overseas or am not a UK resident?

Yes, you can be treated if you are an overseas patient or a non-UK resident. You would need to have funds in place to guarantee your surgical treatment.  All procedure fees must be paid in full two weeks before your surgical date by BACS payment.


How do I pay for my treatment?

Most cosmetic procedures are self-funding by the patient.  If self-funding a surgical procedure, please do note that all fees would be due and payable two weeks prior to your surgical date by BACS payment.  Our fees quoted to you would include hospital, surgeon and anaesthetist fees along with your post-operative and follow up appointment.

Some minor skin operation procedures (i.e. excision of lesions and histology) can be covered by recognised insurance companies.  Please do check with your insurance company if you are covered and obtain an authorisation code for your procedure.

Please refer to our “Financial Information” page for more information on this and to view our legal fee letter agreement.


Will I need a GP referral?

No, not for cosmetic procedures.

However, if you are having a minor op procedures you will require a GP referral.  Your insurance company may not authorise payment for your treatment if you self-refer. You will have to speak directly to them to confirm prior to consultation or treatment commencing. If they do not authorise, you would be responsible for any patient fees incurred.

PRACTICE MANAGER: Chelsea Fulton 07534 771264 MEDICAL SECRETARY: Karen Harris 07453 881588
CORRESPONDENCE ADDRESS: Enso House Crayfields Business Park, 3 New Mill Road, Orpington BR5 3TW | Tel: 01689 490119 | Fax: 01689 873221